So I think I'm going to try the update prior to 361. If you're overclocking, please stop the overclock while we're troubleshooting. But I guess nothing is solved so far : Would it help to reinstall Windows? I'm pretty sure that I disabled the bluetooth driver because of hearing that it could have been causing the crashes, I'll enable it again. Feel free to resume the overclock once the system has been stabilized. The verbose analysis displays the address of the nt! So I had to enter safe mode and reset Driver Verifier.
Thank you in advance for taking the time to read this. I scanned for viruses with Kaspersky and Malwarebytes, both of which say I'm clean. I am still none the wiser as to how to sort this. I have a problem with my laptop. I'm wondering if this refurb got half-assed and thrown in a box.
If you are a customer who has received a blue screen error code while using your computer, see. I've attached a screenshot of what BlueScreenView shows me when it analyzes the dump file. Try updating the related driver. See troubleshooter link above for my generic driver update methods. This is the second minidump info: 080415-20703-01. Do you know of any way to check for the incompatible drivers? This could also be caused by a loose card or cable and even a weak power supply. And should have been discussed in the body of my post.
This information can be used by others to help you. Only 168 Windows Update hotfixes installed. The crashes information is extracted from the. I'd suggest: - download a fresh set of video drivers - uninstall the current video drivers using Control Panel. If it still blue screens think Video Driver. Have you added devices lately or updated drivers - be sure to check in Windows Updates to see if a driver was updated prior to this occurring.
The crash took place in the Windows kernel. I conducted some research and found out that it is because of a somewhat unstable driver. I've tried shutting down certain programs as it sleeps, then turning them on one by one to see if I can narrow it down. MyEventViewer - Free - a simple alternative to the standard event viewer of Windows. Arg3: 84e01a70, The thread currently holding on to the Pnp lock. I am not sure about it being malwarebytes and bitdefender conflicting since I've had them both for a while, but I do remember recently updating bitdefender around the time the crashes started to happen. Now, the better question is, what did storport.
Unfortunately, bluescreenview and WhoCrashed only report the kernel task ntoskrnl. I'm having problem with my mouse for this past month getting unplugged - plugged by itself c. These have been known to cause this problem even if they were working well for a long period of time. Please wait for additional answers. Two new things have happened before it started, but dont know if its connected. I can't help you with this.
Hi, thank you for the reply Razor 2. The installation is quite new. I don't have any Asus utilties installed at least they aren't listed in 'Programs and Features. Most systems have 180 or more. The computer will sometimes hang when going into sleep mode, sometimes it does it just fine. So, the first step here is to ensure that you have all available Windows Updates and that you are not having errors when attempting to update or when attempting to install the updates.
Thanks a lot in advance. Time will tell it clearly. Have you run Driver Verifier as I asked for earlier? Or check with the manufacturer to see if any patches are available. Would appreciate any advice on resolving this. In your case, you may want to try the Win10 drivers available at There will be warnings there about using their drivers on laptops But be sure to set a System Restore Point before trying this - as you may have to revert in order to get the older drivers to work.
Net cannot verify the validity of the statements made on this site. Also check the time in MyEventViewer for other possible information. With BlueScreenViewer I saw that ntoskrnl. I bought an refurbed Alienware 13. Updates were applied after driver installation across the board. I was working with Adobe suite apps, chrome browser and Avast. And should have been discussed in the body of my post.