Many customers are very quick to respond to simple or complex questions. The Rapid Response is not so rapid. Pros: Security-based roles are great for top down management. I feel like some features that I have to go through should have already been expressed to another person, and I shouldn't have to input them again. Cons: Ultipro's customer service is probably the worst feature as getting anything changed or having to troubleshoot issues can take more time than you have, especially within a large corporation.
Cons I would like Ultimate to finish things that need to be corrected that are known system flaws before they move on to new technology. Cons: For departments housing only human resource and payroll employees, the reporting is a very slow process to learn. It looks as if Ultipro can do far more than either used it for. This delayed our employees getting approved for Family Medical Leave Act and Short Term Disability. UltiPro has an extensive collection of resource materials that are searchable to help quickly. It's not a lot, but it's just the principal.
The system is user friendly and intuitive and customizable to meet our needs. It allows me to view all my tax information as well as insurance information. . Support from management In general, all departments are congratulated by management at the end of each month or when the objectives are reached. Favor is given to certain employees in each city. Ever since we set the product up, we've done nothing but to appreciate what we have: customizable components that guide us from hiring to payroll-ing, a tracking system for employee attendance, time efficiency, and quality.
UltiPro Enterprise is targeted to companies with 1,000 or more employees, while UltiPro Workplace is designed for businesses with 200-999 employees. You may even choose to integrate this solution with your employee and pay information or compliance update tools for your convenience. Takes Care of Tax Filing Using the UltiPro Payment Services tool, this software handles even complex payroll computations and requirements for employees in Canada and the U. When your application is received, you will receive a confirmation email from our Applicant Tracking System. If you're lucky, your problem might have an easy solution. It's great to have all of this in one system, with easily reportable data.
Ultimate Software also provides all of their training free of charge with the subscription, this is a huge help in developing your support team and super users. There's a lot of room and support for professional growth, both laterally and upwards, but few roles have anywhere to go up that's not a management position. Our vendor keeps up-to-date with the changes and is proactive in adapting the software to accommodate the changes. Unfortunately, unwinding some of these customs to replace with new core functionality can be a challenge Pros: It is very easy to navigate when you're searching for some info on your health benefits, and looking for other higher up employees if you have issues you need to report such as conflicts with other employees. There are normally around 100 user suggestions implemented each year in the releases. Attitude towards older colleagues All employees are treated in a friendly manner regardless of their age, sex or religion.
While we are encouraged to take time off, the workload and expectations sometimes make work life balance difficult. We have completely moved away from paper checks. It allows me to export W2 and W4 information when doing my taxes and does so in an easy way. In addition, the company truly cares about customer feedback - and works to implement solutions quickly. Cons: Although Ultipro provides many options for managing time, pay, and career goals, it's hard to work outside the guidelines put down for it.
Cons: One of the downsides of Ultipro is that it sometimes the way it is configured in such that the information it is providing is not real time and is contingent on when the time sheets are actually posted to the accounting system. Performance Management in terms of when employees transfer from one manager to another during the process. And while the cost does reflect that; and it is an upgrade; it has been an extremely rough road getting there. Gender Equality Yes, in the company we all have the same rights and benefits. FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions.
Once launched, you'll encounter many issues and glitches and the service team provides slow responses and doesn't always resolve things. This can certainly be improved upon and Ultimate Software listens to their customers, so I think it will be in the future. I least like that some of the data that we chose to enter ourselves can be tedious to enter e. Onboarding has been a way for us to eliminate a lot of paperwork and scanning of policies and documents. Vendor Response by Ultimate Software on April 30, 2019 Hi Nicole, thank you for your feedback. I love being able to go into your timesheet and adjust your hours in the event you forgot to clock in.